We aim to respond to all enquiries within 2 working days (Mon - Fri). A/X/Z Plan pricing, including A/X/Z Plan option pricing, is exclusively for eligible Ford Motor Company employees, friends and family members of eligible employees, and Ford Motor Company eligible partners. If your vehicle is in need of any repairs, your Ford Dealer has expert techs and quality service along with Original Equipment Manufacturer (OEM) parts to … Apply Online Are reviews modified or monitored before being published? If you write to us, please address your complaint to the Complaints Team, Ford Lease, Oakwood Drive, Emersons Green, Bristol, BS16 7LB, or contact us on 0344 600 1405 to register your complaint verbally. What programs are offered to help maintain my vehicle or protect it from damage? For cars and vans over 12 months old, the Ford Protect Service Assure Monthly Payment plan lets you spread the cost of servicing your Ford for peace of mind motoring. New Ford customers starting in April would get 42,000 points — enough for three routine service appointments — upon signing a new lease or purchase agreement. Find out more Top Vehicle Type. Ford's plan for payment relief impacts owners who owe Ford Credit for a lease or purchase, as well as new-vehicle buyers. How are ratings and reviews collected? If you do not have that information, please contact our CLOC team at the email or phone number listed on the information document mailed to you. Maximum coverage is $15,000 per vehicle. FordPass™ A Smarter Way to Move is an all-in-one mobility app. Excluded in NY.  Excludes Seasonal Retail Payment Plan.  Customer must have a qualifying involuntary job loss thirty-one (31) – three hundred sixty five (365) days after vehicle purchase, be eligible for state unemployment benefits, and provide proper notification within thirty (30) days of qualified involuntary job loss. Answering your questions about Ford Credit. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. Customer service has been a major focus of ours since the beginning, and that hasn't changed. No. Phone. New. Hi, I’m Andy, a Customer Service Representative with Ford Credit! Am I eligible for a payment extension? Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Three options ranging from 16,000 to 25,000 kilometres per year. Where can I mail my Ford Credit payment/payoff? How do we handle that in the pandemic? Monday to Friday, 7 a.m. to 8 p.m. CT See dealer for complete program details or visit www. threatening to harm employees or others), ‣Lack of adequate text (e.g., symbols, emoji’s and random letters), Reviews on the product and not the customer’s Sales or Service experience. Restrictions apply. Providing incredible service comes easy when you offer top-quality Ford vehicles. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. How do I dispute information reported by Ford Credit to a credit bureau? Red Carpet Lease – If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 855-573-9740 to discuss your account options. Your appointment to return your lease vehicle on or before your scheduled lease-end date Consider Vehicle Repairs. Discover Your Lease-End options: Buy or Lease a New Ford. A/X/Z Plan pricing, including A/X/Z Plan option pricing, is exclusively for eligible Ford Motor Company employees, friends and family members of eligible employees, and Ford Motor Company eligible partners. What if I get an extension but have automatic payments? Despite longer service hours and increased staffing, we’ve been experiencing very high call volume. Participating Ford Dealers are proud to offer remote shopping tools for customers. *Lincoln Pickup & Delivery service is valid for owners of 2017 and newer model-year Lincoln vehicles. 1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT. For the hearing impaired: Please contact the Telecommunications relay service by dialing 711. You can also learn about delivery options available. Learn more & download app here. Davidson Ford of Clay - Home to All Your Ford Needs. A payment extension is a service provided to our customers to assist them in resolving a temporary financial burden. Do I still pay interest on a payment extension? This is an unprecedented situation, and we're doing everything we can for those impacted. Restrictions apply. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! What are some of the SCRA benefits available to customers serving in the military? Ford personnel and/or dealership personnel cannot modify or remove reviews. Accounts may be eligible to request and process an extension online. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need. What happens if I exceed my mileage allowance? Do I still pay interest on a payment extension? If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 855-573-9740. Business Customers * Ford Lease is provided by ALD Automotive Ltd, trading as Ford Lease, Oakwood Drive, Emersons Green, Bristol, BS16 7LB. Fax: (513) 381-1091. A payment extension is a service providing payment relief to assist in resolving a temporary financial burden. Like most of you, many of our associates are working from home. We appreciate your patience in these difficult times due to hold times being longer than normal or we may need to transfer to ensure you get the proper help you deserve. Our business has been hurt by COVID-19. Like many of you, I’m working from home during these uncertain times. How do we handle that in the pandemic? How can we get help with our vehicle payments? Speaking of new Ford models, you have your pick of our showroom. Ford Promise At lease-end, you have three great options to choose from, and Ford Credit is ready to help make the experience easy and convienent for you. Our business has been hurt by COVID-19. This page is for individual Ford Credit Customers. Cincinnati, Ohio 45242. At Ford Credit, we're dedicated to making your financing experience as satisfying as possible. At Ford Credit, we know these are uncertain times. That’s why if you experience financial hardship following the loss of employment after financing an eligible vehicle through Ford Credit, you can return it within one year of date of purchase. Finance subject to status. Under a lease extension, you can reduce the amount due for the current month(s) being extended, and get to keep the vehicle longer (based on the number of months extended). New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. See your Ford or Lincoln Dealer for complete details and qualifications. How can we get help with our vehicle payments? Phone: (513) 381-0100. Our Commercial Vehicle Specialists are more than happy to answer any questions you might have. Because of the extension, your unpaid amount financed, or the principal balance, may not be reduced as rapidly as it would have under your original payment schedule. Now you can view exclusive price savings on our Build & Price shopping tool. Our founder, Mike Dorian, championed customer satisfaction and personal service, making both of them top priorities for every team member at our dealership. You can call Ford Credit at (800) 462-2614 toll free number, fill out a contact form on their website www.fordcredit.com, or write a letter to Ford Motor Credit Company, 1 American Road, Dearborn, Michigan, 48126, United States. Red Carpet Lease – If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 855-573-9740 to discuss your account options. Â, Do I still pay interest on a payment extension? Guarantees and indemnities may be required. How can I request a payment extension/due date change? Buy or Lease a new Ford; Purchase your Lease Vehicle at a predetermined price; Return your Lease Vehicle (after satisfying any lease-end obligations, such as mileage and wear and use charges) Finance a Vehicle - Make it yours. Ford Credit will resume automatic payments with your next payment due. What options do I have? We offer an extensive new and pre-owned inventory, as well as lease specials, finance options and expert auto service. Start your buying experience online by locating a dealer and searching inventory. If you’d prefer a real conversation about leasing a Commercial Vehicle, visit one of our Ford Transit Centres. For, Commercial Line of Credit (CLOC) customers, please contact your Commercial Business Development Manager. What information do I need to apply for credit online? Box 6248, P.O. Purchase Your Lease Vehicle. Mailing Address. 1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT. For the hearing impaired: Please contact the Telecommunications relay service by dialing 711. Or visit our COVID-19 page. Does Ford Credit provide any assistance in the event of a natural disaster? Monitor and control your vehicle - start and stop it, unlock from anywhere, see the nearest gas station, check fluid and fuel levels, find a parking spot in select cities and so much more. Can I have a late charge waived? Red Carpet Lease. Our business has been hurt by COVID-19. ALD Automotive Ltd is registered in England no. We are at the end of our term. You can find answers to all your Ford Credit questions here. For queries relating to Ford Lease: Ford Lease ALD Automotive Limited Oakwood Drive Emersons Green Bristol BS16 7LB Customer Services: 0344 600 1405. 1-800-727-7000 If your business has been impacted by COVID-19 or a natural disaster, please contact us at 1-800-727-7000 or click here to request a phone call from a commercial account specialist. *Available on Used and CPO vehicles, financed for personal use through FordCredit at participating Ford dealers from 10/1/2020-1/4/2021. What options do I have? If you are at the end of your lease and the dealership is closed and/or you are unable to return your vehicle, please contact us at 855-573-9740 to make alternate arrangements. Please contact Customer Service, if you have a question concerning a late charge. require further assistance, please contact us directly. Am I eligible for a payment extension? Email: info@fordlease.co.uk MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: ‣No Profanity or inappropriate defamatory remarks, ‣No Personal Identifying information (e.g., customer phone number or email), ‣No Competitor references (e.g., another brand or dealership), ‣Dangerous behavior (e.g. If you are unable to complete an extension online or the requested terms do not meet your needs, please contact Customer Service. The majority of questions can be … Toll free: (866) 792-7669. New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. We are at the end of our term. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. Customer Service & Technical Support. If you can't find what you are looking for or. Please be aware that you can make changes to your account and obtain a settlement quote via Ford Credit Account Manager. I am at the end of my lease and don’t want to or am unable to return my vehicle yet. Explore Your Options at Lease-End It’s The Start of Everything Easy! Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. 987418. Interest, will continue to accrue on your account. Get started here. Business Office. CommerciaLease (TRAC) - A representative will be contacting you if your accounts are at lease termination. You can also contact Ford Credit by e-mail, post or telephone. Additional fees and restrictions may apply. Just call 800-241-3673 for help! Email us. See your Ford or Lincoln Dealer for complete details and qualifications. 03700 011 181. Learn about all the benefits of Ford® Roadside Assistance! Where can I find product recall information. Type in a search criteria to get relevant frequently asked questions. For commercial vehicle fleets or leasing, please visit our Commercial Financing Page. How can we get help with our vehicle payments? If you’ve been affected by COVID-19 and are leasing or financing through Ford Credit, we’re here to help. Ford Credit has long helped customers impacted by local and federal disasters. Are reviews modified or monitored before being published? Please visit Account Manager to determine if your account is eligible. 1-800-727-7000 Monday-Friday, 7AM -8PM CT and Saturday 7AM – 5PM CT. For the hearing impaired: Please contact the Telecommunications relay service by dialing 711. I am at the end of my lease and don’t want to or am unable to return my vehicle yet. Ford personnel and/or dealership personnel cannot modify or remove reviews. Email: support@swapalease.com. Â. Landline and mobile phone calls to numbers beginning "03", cost the same as a call to a standard "01" or "02" landline number. *Ford Personal Contract Hire is provided by ALD Automotive Ltd, trading as Ford Lease, Oakwood Drive, Emersons Green, Bristol, BS16 7LB. Will an extension affect that? threatening to harm employees or others), ‣Lack of adequate text (e.g., symbols, emoji’s and random letters), Reviews on the product and not the customer’s Sales or Service experience. Customer support (800) 392-3673. Mileage. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: ‣No Profanity or inappropriate defamatory remarks, ‣No Personal Identifying information (e.g., customer phone number or email), ‣No Competitor references (e.g., another brand or dealership), ‣Dangerous behavior (e.g. Now you can view exclusive price savings on our Build & Price shopping tool. This may result in you owing more interest over the term of your contract than originally disclosed on your contract. We are here to help.  If you have been affected by COVID-19 or a natural disaster, access your Account Manager. Saturday, 7 a.m. to 5 p.m. CT. Use this secure email form for Ford Credit customer service. Guarantees and indemnities may be required. Your next payment will be applied first to any earned and unpaid interest and then to other amounts you owe. Contact Ford Credit customer service. Now, existing Ford Credit customers in the U.S. affected by COVID-19 who purchased or are leasing vehicles are encouraged to contact Ford Credit to discuss options if they are having payment difficulty. Please visit Account Manager to determine if your account is eligible. Payment Extensions How do we handle that in the pandemic? We are at the end of our term. * We call it the Ford Promise, and it’s our way of helping you get back on your feet. Learn more. 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